Effective Verbal Communication
| Assessment Type: | Multiple Choice. |
|---|---|
| Pass Mark: | 80% |
| Estimated Time to Complete: | 60 mins |
Introduction
Verbal communication is central to all business functions. Employers must be able to communicate effectively, not only with employees at all levels but also customers and suppliers. Communication covers conversation, persuasion, instruction and negotiation. As in social contexts, good communication skills can help you 'win friends and influence people'.
Benefits
Develop an understanding of:- The importance of communication and the benefits of good communication at work
- The process of communication
- The importance of listening and questioning
- Some potential barriers to effective communication
- Some practical hints for effective verbal communication
Associated Interests:
Communication & Self-Management.
